Refund policy

Return & Refund Policy – FORMA Shoes

Return Period

If you are not satisfied with your order, you may request a return within 14 days of delivery.

To be eligible for a return, items must be:

  • Unused

  • In original condition

  • In original packaging

Items that show signs of wear, use, or damage caused by the customer are not eligible for return.

Return Authorization (Required)

Customers must contact us before returning any item to receive return instructions.

Returns sent without prior authorization or to an incorrect address will not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to:

  • A damaged item

  • A defective product

  • An incorrect item received

In such cases, we may offer a replacement, refund, or cover return shipping at our discretion.

Original shipping fees are non-refundable, unless the return is due to our error.

Fulfillment & Return Locations

Orders are fulfilled through our trusted third-party fulfillment partners, including AliExpress suppliers with U.S.-based inventory when available.

Because we work with multiple fulfillment partners, return addresses may vary depending on the product and supplier location.

❗ Returns should never be sent to the original shipping address unless explicitly instructed by our support team.

Refunds

“Refunds are issued for the item price only, excluding original shipping fees, unless the return is due to our error.”

Once the returned item is received and inspected, refunds will be issued to the original payment method.

  • Inspection & processing time: 5–7 business days

  • Bank or payment provider processing: 5–10 business days

Product Availability Notice

In rare cases where an item becomes unavailable after an order is placed, we may offer:

  • A suitable replacement

  • A short delivery delay

  • A full refund

The resolution will depend on availability and customer preference.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale

  • Gift cards

  • Digital or downloadable products (if applicable)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos.

We will arrange a replacement or a full refund at no additional cost.

Exchanges

We do not offer direct exchanges.

If you need a different size or color, please return the original item (if eligible) and place a new order.

How to Initiate a Return

To start a return, contact us at:

📧 Email: ADAM@FORMASHOES.COM
📞 Phone: +201000757182
🕘 Business Hours: Monday–Friday, 9AM–6PM

Please include your order number and reason for return.